COVID-19 FAQs

What happens if your holiday is affected by coronavirus?

We want to assure you that we're taking all possible steps to allow you to book your next cycling holiday with confidence and flexibility.

We've answered some of your most common questions about travel in 2021 but we encourage you to get in touch to talk through any concerns you may have.

Call us on +44 (0)1273 224066 or email info@freedomtreks.co.uk for open and honest advice from our team.

Can I book now for 2021?

Yes you can! We all need something to look forward to and you can book now with confidence - our new Freedom Promise means that if restrictions prevent us from operating your holiday, you'll be able to postpone your tour to a future date or cancel and receive a full refund. Plus, for the majority of our Hotel & Bike tours, you're free to postpone or change your tour for any reason up to 28 days before travel with no amendment fees.

What will a cycling holiday look like in 2021?

Most of our programme, both in hotels and on boats, was able to run in the summer of 2020, with appropriate measures in place to ensure safe operation without impacting the quality of the service. Some of our customers did manage to get away in 2020, including a few of our team, and were very impressed by the safety procedures in place.

When safe to do so and when permitted, our tours will operate in 2021. Some of the safety measures you may expect in your accommodation include:

  • Social distancing encouraged
  • Face coverings required in areas where social distancing is not possible (e.g. common areas)
  • Reduced capacity in accommodation
  • Increased cleaning procedures
  • Reduced capacity in restaurants, bars, facilities etc.

If we believe that safety measures will affect your holiday (e.g. services or facilities not open) then we will make this clear to you before you travel.

The best part of a cycling holiday is the feeling of freedom you get riding quiet roads through beautiful landscapes, and that, thankfully, hasn't changed at all.

If I’m concerned about travelling to a destination, can I change my holiday?

If you are concerned about travelling to a destination and there are no restrictions preventing you from travel, you may be able to postpone or change your tour under our Freedom Promise:

  • For selected Hotel & Bike tours in Europe, you can postpone or change your tour with no amendment fees up to 28 days before travel*.
  • For Hotel & Bike Tours in Asia, you can postpone your tour with no amendment fees up to 60 days before travel*.

If your tour is not covered by our Freedom Promise and there are no restrictions preventing you from travel, please speak to us as soon as possible to discuss your options.

* Terms & conditions apply, please see our Freedom Promise for full details.

What happens if I am unable to travel due to restrictions at my destination?

If there are restrictions imposed by any of your destinations' governments, you have two options:

  • Postpone your dates with no amendment fees. Where the new holiday costs more, the difference will be added to your final balance. Where the holiday costs less, you will pay the lower amount.
  • Receive a full refund if we cannot operate your holiday and have no choice but to cancel. This decision would be taken 14 days before departure.

We will be keeping a close eye on official UK government advice and will be proactively speaking to customers we believe may be affected prior to their holiday. For the latest advice, please visit https://www.gov.uk/foreign-travel-advice.

What happens if I am unable to travel due to UK Government restrictions?

If the UK Foreign, Commonwealth & Development Office (FCDO) advises against all but essential travel from the UK to your holiday destination, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, we will provide a full refund.

How might the UK Government’s Traffic Light System affect my booking?

From 17 May, the Government’s position will change as regards travel. The ‘Stay in the UK’ regulation will lift, meaning leisure travel from England will no longer be illegal. A Traffic Light System (TLS) will apply instead, with countries classified as red, amber or green. The colour of the destination dictates whether or not you will have to quarantine when you return home from travelling there. The TLS also contains rules on testing for Covid in order to travel. The TLS deals with inbound travel. The position regarding outbound travel is important as well and many countries will continue to place restrictions on travellers; this can include ‘green list’ countries.

The FCDO will still use its advisories against non-essential travel to a particular destination, if it assesses the risk to travellers as unacceptably high. FCDO advice and the TLS for a destination may not be fully aligned, as the TLS is concerned with the risk of bringing Covid back into the UK and the FCDO advice is concerned with the risk to UK citizens travelling to a destination.

Amber or red status means that you must quarantine on return home. It does not affect our operation of the holiday itself and in the absence of FCDO advice against travel or other restrictions which prevent us from operating your holiday, your booking will go ahead as planned. You should make your own choice on whether or not you wish to travel, after checking the FCDO advice and the TLS information. You should also check your travel insurance cover. If you choose not to travel, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday and the cancellation charges in our booking conditions will apply. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if I have COVID-19 or have been asked to self-isolate and I'm due to travel?

If you have symptoms or have been diagnosed with COVID-19, or have been advised to self-isolate and you're due to travel within 14 days, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday and the cancellation charges in our booking conditions will apply. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if my area is in local lockdown and I'm due to travel?

If your area is in local lockdown when you're due to depart and the FCDO is not advising against all but essential travel to your destination, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday and the cancellation charges in our booking conditions will apply. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if I am unable to travel due to restrictions on my return home?

If your holiday can go ahead as planned but restrictions that would apply on your return make it impossible for you to travel, for example a requirement to quarantine, we will try to provide alternative options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday and the cancellation charges in our booking conditions will apply. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

Is my money safe if I book with Freedom Treks?

Any money you pay to us is protected by ABTA (Y3035). This means that if we were to fail as a business 100% of your money would be protected. Read more about our financial protection.

Last updated 17 May 2021.