COVID-19 FAQs

We want to assure you that we're taking all possible steps to allow you to book your next cycling holiday with confidence and flexibility.

We've answered some of your most common questions about travel in 2022 but we encourage you to get in touch to talk through any concerns you may have.

Call us on +44 (0)1273 224066 or email info@freedomtreks.co.uk for open and honest advice from our team.

COVID-19 FAQs

Can I book now for 2022?

Yes you can! We all need something to look forward to and you can book now with confidence as our Freedom Promise means that if restrictions were to prevent us from operating your holiday, you'll be able to postpone your tour to a future date or cancel and receive a full refund. Plus, for the majority of our Hotel & Bike tours, you're free to postpone or change your tour for any reason up to 28 days before travel with no amendment fees (any additional supplier costs will apply).

What will a cycling holiday look like in 2022?

The best part of a cycling holiday is the feeling of freedom you get riding quiet routes through beautiful landscapes, and that, thankfully, hasn't changed at all.

Most of our programme, both hotel and boat based, was able to run in the summers of 2020 and 2021, with appropriate measures in place to ensure safe operation without impacting the quality of the service. Some of our customers did manage to get away in 2020 and even more in 2021, including a few of our team, and were very impressed by the safety procedures in place.

Some of the safety measures you may expect on your tour and in your accommodation include:

  • Social distancing encouraged
  • Face coverings required in areas where social distancing is not possible (e.g. common areas)
  • Reduced capacity in accommodation
  • Increased cleaning procedures
  • Reduced capacity in restaurants, bars, facilities etc.

If we believe that safety measures will affect your holiday (e.g. services or facilities not open) then we will make this clear to you before you travel. Please bear in mind measures can change quickly and we'll do our best to keep up!

Where can I find information on the entry requirements for my destination(s)?

You can find each country’s requirements on your government's foreign travel advice pages (UK | USA). It is your responsibility to check the testing and entry requirements for the country or countries you are visiting, and also the requirements for returning home.

Do I need to provide proof of COVID-19 vaccination to book or travel?

Many countries now require travellers to provide proof of up-to-date and full COVID-19 vaccination to enter and we expect this to continue throughout 2022. In some countries, proof of full vaccination will also be required to travel on public transport, eat in restaurants, visit museums, etc. and to check-in to accommodation. We highly recommend visiting the government websites for your departure and destination countries (UK | USA) for the most up to date travel advice. It is your responsibility to ensure that you and your party meet all entry and vaccination requirements for your destination(s) at the time of travel. Inability to do so, or any interruption to your holiday as a result of not providing appropriate proof, will result in cancellation charges as per our booking conditions.

What happens if I am unable to travel due to restrictions at my destination?

If there are restrictions imposed by any of your destinations' governments, you have two options:

  • Postpone your dates with no amendment fees. Where the new holiday costs more, the difference will be added to your final balance. Where the holiday costs less, you will pay the lower amount.
  • Receive a full refund if we cannot operate your holiday and we have no choice but to cancel your booking. This decision would be taken 14 days before departure.

We will be keeping a close eye on official UK government advice and will be proactively speaking to customers we believe may be affected prior to their holiday. For the latest advice, please visit https://www.gov.uk/foreign-travel-advice.

What happens if I am unable to travel due to UK Government restrictions?

We hope that restrictions will largely be lifted by the summer, but if the Foreign, Commonwealth & Development Office (FCDO) advises against all but essential travel from the UK to your holiday destination, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution that you are happy with, we will provide a full refund.

If I’m concerned about travelling to a destination, can I change my holiday?

If you are concerned about travelling to a destination and there are no restrictions preventing you from travel, you may be able to postpone or change your tour under our Freedom Promise:

  • For selected Hotel & Bike tours in Europe, you can postpone or change your tour with no amendment fees up to 28 days before travel*.

If your tour is not covered by our Freedom Promise and there are no restrictions preventing you from travel, please speak to us as soon as possible to discuss your options.

* Terms & conditions apply, please see our Freedom Promise for full details.

What happens if I have COVID-19 or have been asked to self-isolate and I'm due to travel?

If you have symptoms or have been diagnosed with COVID-19, or have been advised to self-isolate and you're due to travel within 14 days, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday and the cancellation charges in our booking conditions will apply. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if my area is in local lockdown and I'm due to travel?

If your area is in local lockdown when you're due to depart and the FCDO is not advising against all but essential travel to your destination, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday and the cancellation charges in our booking conditions will apply. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if I am unable to travel due to restrictions on my return home?

If your holiday can go ahead as planned but restrictions that would apply on your return make it impossible for you to travel, for example a requirement to quarantine, we will try to provide alternative options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday and the cancellation charges in our booking conditions will apply. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

Is my money safe if I book with Freedom Treks?

Any money you pay to us is protected by ABTA (Y3035). This means that if we were to fail as a business 100% of your money would be protected. Read more about our financial protection.

Last updated 21 January 2022.