COVID-19 FAQs

What happens if your holiday is affected by coronavirus?

We want to assure you that we're taking all possible steps to allow you to book your next cycling holiday with confidence and flexibility.

We've answered some of your most common questions about travel in 2021 but we encourage you to get in touch to talk through any concerns you may have.

Call us on +44 (0)1273 224066 or email info@freedomtreks.co.uk for open and honest advice from our team.

Can I book now for 2021?

You can! We all need something to look forward to and our new Freedom Promise means that if restrictions prevent you from travelling you'll be able to postpone your tour to a future date or cancel and receive a full refund. Plus, for the majority of our Hotel & Bike tours you're free to postpone or change your tour for any reason up to 28 days before travel with no amendment fees.

What will a cycling holiday look like in 2021?

In short, not much different to normal! The best part of a cycling holiday is the feeling of freedom you get riding quiet roads through beautiful landscapes, and that, thankfully, hasn't changed at all.

Most of our programme, both in hotels and boats, has been back up and running since June 2020 with appropriate measures in place to ensure safe operation without impacting the quality of the service. Some of our customers did manage to get away in 2020, including a few of our team, and were very impressed by the safety procedures in place.

Some of the safety measures you may expect in your accommodation include:

  • Social distancing encouraged
  • Face coverings required in areas where social distancing is not possible (e.g. common areas)
  • Reduced capacity in accommodation
  • Increased cleaning procedures
  • Reduced capacity in restaurants, bars, facilities etc.

If we believe that safety measures will affect your holiday (e.g. services or facilities not open) then we will make this clear to you before you travel.

What happens if I am unable to travel due to restrictions in my country or destination?

If there are any restrictions imposed by your or any of your destinations' governments, including quarantine during your holiday, you have two options:

  • Postpone your dates with no amendment fees. Where the new holiday costs more, the difference will be added to your final balance. Where the holiday costs less, you will pay the lower amount.
  • Receive a full refund if we have no choice but to cancel your holiday. This decision would be taken 21 days before departure.

We will be keeping a close eye on official government advice and will be proactively speaking to customers we believe may be affected prior to their holiday. For the latest advice for customers from the UK, please visit https://www.gov.uk/foreign-travel-advice, for our overseas customers please consult your own government's travel advice.

If I’m concerned about travelling to a destination, can I change my holiday?

If you are concerned about travelling to a destination and there are no restrictions preventing you from travel, you may be able to postpone or change your tour under our Freedom Promise:

  • For selected Hotel & Bike tours in Europe, you can postpone or change your tour with no amendment fees up to 28 days before travel*.
  • For Hotel & Bike Tours in Asia, you can postpone your tour with no amendment fees up to 60 days before travel*.

If your tour is not covered by our Freedom Promise and there are no restrictions preventing you from travel, please speak to us as soon as possible to discuss your options.

* Terms & conditions apply, please see our Freedom Promise for full details.

What happens if I have COVID-19 or have been asked to self-isolate and I'm due to travel?

If you have symptoms or have been diagnosed with COVID-19, or have been advised to self-isolate and you're due to travel within 14 days, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday and the cancellation charges in our booking conditions will apply. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if my area is in local lockdown and I'm due to travel?

If your area is in local lockdown when you're due to depart, and the FCDO is not advising against all but essential travel, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday and the cancellation charges in our booking conditions will apply. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

Is my money safe if I book with Freedom Treks?

Any money you pay to us is protected by ABTA (Y3035). This means that if we were to fail as a business 100% of your money would be protected. Read more about our financial protection.