Our Freedom Promise

Giving you peace of mind when booking your next cycling holiday

Our Freedom Promise means that if restrictions prevent us from operating your holiday, you'll be able to postpone your tour to a future date or cancel and receive a full refund. For the majority of our Hotel & Bike tours, you're free to postpone or change your tour for any reason up to 28 days before travel.

Whilst we can't predict what will happen in travel over the coming months, we hope this will allow you to make exciting cycling plans for 2021, safe in the knowledge that your money is protected and you can also make changes if needed.

For All Tours

If restrictions apply at the time of travel

For all tours in our programme, if there are restrictions imposed which prevent us from operating your holiday, you have two options:

  • Postpone your tour with no amendment fees. *
  • Cancel your holiday and receive a full refund, right up to your travel date.

If we believe that your holiday will not be able to go ahead due to government restrictions, we will be in touch to confirm your options.

For more information on what happens if your holiday is affected by coronavirus, read our COVID-19 FAQs, or personal advice is always just a call away on +44 (0)1273 224066.

For Selected Hotel & Bike Tours in Europe

Postpone or change for free up to 28 days before travel

Postpone or Change for Free

For over 100 of our most popular Hotel & Bike tours in Europe, if you no longer wish to go ahead with your tour for any reasonup to 28 days before travel, you have three options:

  • Postpone your tour with no amendment fees. *
  • Change to any Freedom Treks tour with no amendment fees. **
  • Cancel your holiday. ***

If you would like to make changes to your holiday within 28 days of your departure date, our full booking conditions will apply. Please speak to us as soon as possible to discuss your options.

For Hotel & Bike Tours in Asia

Postpone for free up to 60 days before travel

Postpone for Free

For all of our Hotel & Bike tours in Asia, if you no longer wish to go ahead with your tour for any reason, up to 60 days before travel, you have two options:

  • Postpone your tour with no amendment fees. *
  • Cancel your holiday. ***

If you would like to make changes to your holiday within 60 days of your departure date, our full booking conditions will apply. Please speak to us as soon as possible to discuss your options.

Terms and conditions apply:

* Where the new departure date costs more, the difference will be added to your final balance. Where the new departure date costs less, you will only pay the lower amount.

** Where the new tour costs more, the difference will be added to your final balance. Where the new tour costs less, you will only pay the lower amount.

*** Our normal cancellation charges would apply.

This Freedom Promise policy applies to new bookings confirmed from 22 October 2020 to 31 July 2021 for travel in 2021 and should be read in conjunction with our full booking conditions. Where there is a conflict with those booking conditions - for example, the amendment fee and cancellation schedules under section A of ‘Amendments, transfers or cancellation’ - the terms of this policy will prevail.

Updated 30 June 2021.