Freedom Treks Wins a Platinum Customer Service Award

We’re exceptionally proud to have been presented with a prestigious Feefo Platinum Customer Service Award for delivering exceptional service.

For the third year in a row, we have received the Feefo Gold Trusted Service award, based on genuine reviews from our customers.  In recognition of our consistently high standard of service, we’re delighted to announce that we’ve now earned Feefo’s new Platinum Trusted Service award.

The Platinum award recognises customer service of the highest standard delivered over a period of at least three years.  We couldn’t have done this without the support of our wonderful customers who gave us an average feedback score of 4.7 out of 5 in 2019, so thank you!

Feefo 2020 win

Head of Freedom Treks Catherine Gray says:

“We are incredibly excited to have received this customer service award from Feefo.  To have won the Feefo Gold Award for three years in a row and then to be recognised with this Platinum Award really does reflect the hard work that the entire Freedom Treks team dedicates to assisting our customers with their cycling holidays.  We would like to thank everyone who took the time to provide us with a review of our service through Feefo, we truly love hearing about your experiences of cycling in Europe & Asia.”

Steph Heasman, Director of Customer Success at Feefo said:

“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

Feefo is a reviews and customer insights technology company that works with over 3,500 clients. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to combat the rising issue of fake reviews.

We’re delighted to be starting the year with this news and we look forward to helping many more people discover the delights of cycling in 2020. To discover our award-winning service for yourself, talk to our team on +44 (0)1273 224066 or enquire online and we’ll be in touch.

Take a look at our customer reviews page on Feefo to see what our customers say about us.

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