Payment Security

Online payments

We use Trust Payments to process all payments. Trust Payments keeps all customer data safe with AES256 encryption, SSL Certificates, and a minimum of TLS1.2 between our website and their datacentres.

Their systems are scanned quarterly using the Qualys PCI Platform, an independent Qualified Security Assessor (QSA) and approved vendors - Omnicybersecurity (UK) & Forgenix (US) - to ensure compliance with the security requirements of the card schemes.

We follow a number of rigorous security procedures on a daily basis including, but not limited to, continuous monitoring of our perimeter, dark web monitoring, and internal checks to ensure that CIA triad is maintained at all times.

Telephone orders

Freedom Treks is assessed against the PCIDSS standards to ensure that we safely handle your payment details when you call us to place an order. Our current compliance certificate is issued by Sysnet on behalf of our merchant provider First Data and is valid until 08 October 2019.

Website security validation

The validation SSL certificate for our website is provided by CloudFlare and is valid until 19 January 2023. This provides the highest level of business authentication available, according to standards set down by the CA/Browser Forum. The green HTTPS browser address bar is your assurance that you are dealing with a verified business on a secured domain. For more information please visit the Cloudflare website at

Internet fraud - 'Phishing'

Phishing is the illegal collection of personal data by deception. Emails are sent asking for personal details to be entered into a cloned illegal website. These details are then used for fraudulent purposes. Please note:

  • Freedom Treks will never ask you by email to enter personal information into a website.
  • We will only ask for credit or debit card information by phone if you choose to amend or cancel your order.
  • Email correspondence from Freedom Treks will never come from a public email provider such as yahoo or hotmail.
  • If you suspect an email claiming to be from Freedom is fraudulent, please forward it to and then delete it from your system.