Based in bright, modern offices just steps from the beach in Hove, East Sussex, we're a team of passionate cyclists, skiers and snowboarders and are one of the UK’s leading specialist tour operators of two successful (and growing!) travel brands: Freedom Treks and Ski Safari.
Freedom Treks offers over 150 different cycling holidays in 21 European countries, attracting families, couples and singles of all ages and Ski Safari specialises in tailor-made ski holidays to North America, Asia, Scandinavia and Europe.
We offer a fun and rewarding working environment, competitive salaries, annual performance bonus, travel opportunities and additional benefits. We are always interested to hear from like-minded travel professionals who can genuinely bring something to our company. Please send your CV to [email protected]
Please note, we do not employ overseas resort staff, all of our positions are in our UK office. No agencies, thank you.
Tour Co-ordinator - Admin & Operations - Ski Safari and Freedom Treks - 2 positions
Contract: Full time, one permanent and one maternity cover
Location: Hove, East Sussex
Start date: One April and one July 2017
We're looking for two Tour Co-ordinators to join our expanding Admin and Operations department. They’re a team of people who look after all aspects of a customer’s booking once it’s confirmed. You take over the booking and are the customer's main point of contact from then on.
This is a highly varied role combining administration, customer service and sales. Reporting to the Operations Manager, you’ll be:
- preparing and sending ATOL certificates and confirmation documents;
- booking car hire, transfers and other ground arrangements;
- advising on, selling and booking extras - lift passes, rentals, activities, bike hire, etc.;
- dealing with changes and updates to bookings;
- collating and sending out customer travel documents.
You’ll have excellent attention to detail and a careful, thorough approach to work. A good telephone manner is required as we spend a lot of time on the phone talking with our customers. You must be a good team worker and have strong time management skills. A passion for skiing, snowboarding or cycling and for travel in general would be very advantageous!
£18-22k per annum dependent on experience, plus generous company benefits including overseas travel to experience the product first-hand, a performance related bonus and company pension scheme.
Office hours are Monday to Friday 9 am-5.30 pm, with occasional 10 am-6.30 pm weekday late shifts and 10 am-4 pm Saturday shifts.
How to Apply
Please email your CV with a covering letter explaining why you would be a good candidate for this position to [email protected].
Closing date: 28 February 2017
No agencies please.