Work for Us

Freedom Treks - Feefo Platinum Service Award (2020, 2024), Feefo Gold Trusted Service Award (2018-2019, 2021-2023)

You know when you’ve been waiting for ages on the phone to speak to a 'customer service adviser' and when you finally get through what you receive couldn't possibly be described as customer service? Does that grate? Do you think, the world really shouldn’t be like that?

Well so do we, you're in the right place!

We are absolutely passionate about providing first-class customer service and if you are too, we’d love to hear from you. If you also happen to like cycling or cycle touring, or spending time in the fresh air outdoors, then we’d definitely like to hear from you!

We are a UK-based specialist travel company offering leisurely cycling holidays to the most scenic and interesting places in Europe and Asia. We believe there's no better way to explore a new country or city than from the comfort of your saddle, pedalling at a relaxed pace!

We carefully select the very best cycling holidays from our professional partners across Europe and Asia. We do more than just book a holiday; we know the product, we know our customers and we do our utmost to ensure they have a great time. Our regular, repeat customers remind us we do a pretty good job!

From our light and airy, modern warehouse offices just a stone’s throw from the beach in central Hove - if you step out of the front door and look right, you can see the sea!

It’s the ideal location for cycling to work, a swim at lunchtime or enjoying some fresh air with a walk along the seafront. There are also some fantastic pubs, cafes and restaurants just up the road, so it’s a great place for a good work-life balance.

We are looking for people who want to provide our customers with real customer service.

It’s easy to do this if you like talking to people, are confident on the phone and have a positive, upbeat attitude.

You might have some knowledge or experience of the travel industry, but that isn’t essential. Experience working in a customer service environment is. Even if that has been a holiday job or a temporary position, it all counts! Some core computer skills and being well-organised with a good eye for detail are also important.

But really it’s about you being the right kind of person, someone who can get stuck in and quickly become a valued member of the team and make a contribution.

That mention of the team is key - we're a small, friendly gang at Freedom Treks, and we definitely work as a team.

We are committed to paying our employees a real Living Wage as part of the Brighton & Hove Living Wage Campaign. Different to the government's national minimum wage, the real Living Wage is calculated each year based on the actual cost of living. Find out more about the Brighton & Hove Living Wage Campaign.

This is a hands-on sales role for someone who loves active travel, delivers exceptional customer service, and thrives in a fast-paced, detail-driven environment where no two days are the same. You’ll love talking to customers and be able to adapt in different situations, when priorities shift and clear-cut answers aren’t always obvious.

What you’ll be doing

As a Travel Sales Consultant, your role is to guide customers from the moment of their first enquiry to after they return home from their trip, ensuring every step of their journey feels smooth, thoughtful and personal.

A typical day includes:

• Speaking with customers by phone and email to understand their holiday plans
• Offering honest advice and recommendations on our selection of cycling tours
• Tailoring and pricing the holiday using our in-house system
• Booking the holidays with suppliers and confirming all details
• Preparing and sending travel documents, and answering pre-departure questions
• Checking in with customers post-holiday and handling feedback

You’ll also:

• Load contracts and update product information on our website
• Collaborate with suppliers to resolve customer queries and any issues whilst travelling
• Work flexibly and positively when plans shift because sometimes, they will

What we’re looking for

We’re after more than just a strong CV. We’re looking for someone who loves talking to customers, takes pride in doing things well, and takes a proactive approach to their work.

You’ll ideally bring:

• Two years’ experience in an office-based role, ideally with a sales focus
• Confidence on the phone, plus clear, thoughtful written communication
• Good IT skills, including Microsoft Office and comfortable using internal IT systems
• Strong organisational ability with an eye for detail
• A flexible mindset with a proactive attitude and willingness to pitch in as part of a small team

Bonus points for:

• First-hand travel experience, especially in Europe and Asia
• Knowledge of the travel industry or experience with active holidays
• A passion for cycling or outdoor adventure

The details

Contract: Full-time, permanent, office-based
Hours: 37.5 hours/week, Mon–Fri (9am–5:30pm) and January weekend shifts
Salary: £24,570-£28,000 depending on experience
Bonus: Up to 10% annual performance-based bonus

Perks & benefits:

• 20 days holiday, increasing with length of service + bank holidays
• Extra day off on your birthday
• Paid volunteer day
• Overseas travel to experience our tours first-hand
• Staff discounts on personal trips overseas to our destinations
• Company pension scheme, increasing with length of service
• Company life insurance
• Cycle to Work & Tech Schemes
• Interest-free travel season ticket loans
• Social events including our company weekend and Friday drinks fridge

Ready to apply?

Please apply with your CV via Indeed and ensure you complete the application questions and assessments. Incomplete applications will not be considered

Please note, all of our roles are based at our offices in Hove, UK. We do not hire overseas staff.

NO AGENCIES PLEASE