Join the award winning team at Ski Safari and Freedom Treks
Ski Safari - voted the UK's Best Ski Tour Operator for the last five years (2018, 2017, 2016, 2015, 2014)
Freedom Treks - 4.8/5 feefo rating, Gold Trusted Service award (2018)
Based in bright, modern offices just steps from the beach in Hove, East Sussex, we're a team of passionate cyclists, skiers and snowboarders and are one of the UK’s leading specialist tour operators of two successful (and growing!) travel brands: Freedom Treks and Ski Safari.
Freedom Treks offers over 170 different cycling holidays in 31 countries, attracting families, couples and singles of all ages and Ski Safari specialises in tailor-made ski holidays to North America, Asia, Scandinavia and Europe.
We are always keen to hear from like-minded people who can genuinely bring something to our company. Experience is of course welcome, particularly if that has been in the travel industry, but what's most important is your approach to work and your desire to contribute to and be part of the development and success of our company. If you're interested in joining us, please email a copy of your CV to Matt Pavitt, Managing Director, together with a covering letter explaining what you can add to our company.
Specific vacancies will be listed below when they arise, together with details on how to apply.
Please note, we do not employ overseas resort staff, all of our positions are in our UK office. No agencies, thank you.
Sales Consultant – Freedom Treks
About the job
We're looking for experienced and dynamic sales consultants to join our established and expanding team, selling cycling holidays and making a real contribution to the business.
This role is highly varied and you will be involved throughout the customer journey from point of enquiry right through to booking and beyond, whilst consistently delivering the highest levels of customer service at every stage.
Working towards set sales targets, you will be talking to customers on the phone, by email and on live chat to establish their holiday requirements. You’ll then put together suggestions based on your knowledge of our programme and prepare tailored, informative quotations for the customer, before following up to answer any questions and secure the booking. Once confirmed, you’ll look after all aspects of the booking, including preparing documents, answering pre-departure questions and liaising with suppliers.
You will also be involved in keeping our website up to date, maintaining excellent supplier relationships and contributing to marketing output.
- Sales experience
- Passionate about travel
- Excellent telephone manner and written communication skills
- Track record of delivering the highest levels of customer service
- Attention to detail
- Highly motivated and positive attitude
- Above all else, a willingness to learn about new products.
The ideal candidate will be a keen cyclist with experience of selling holidays. You should have good general knowledge of the travel industry and be well travelled yourself. First-hand knowledge of some (or all!) of the destinations we feature in our programmes will be a distinct advantage for this role. Full training will be provided, including travel on our tours.
You might be an experienced sales professional already working in the travel industry, perhaps at another tour operator. You're motivated by meeting targets, both your own and those of your team. You excel at delivering great customer service and have a positive attitude; you are incredibly organised and have an excellent eye for detail. A passion for travel is vital and, whilst you might not have first-hand knowledge of all our destinations, you’re keen - and willing - to learn.
£20-24k per annum dependent on experience, plus generous company benefits including overseas travel to experience the products first-hand, a performance related annual bonus and company pension scheme.
Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday late shifts and 10 am-4 pm Saturday shifts.
How to apply
Please email your CV with a covering letter explaining what you would bring to our company and why you would be a good candidate for this position to Catherine Gray, Freedom Treks Manager, [email protected] .
Closing date: 26 July 2019
STRICTLY NO AGENCIES PLEASE