Join the award-winning team at Ski Safari and Freedom Treks
Ski Safari - voted the UK's Best Ski Tour Operator for the last five years (2018, 2017, 2016, 2015, 2014)
Freedom Treks - 4.7/5 Feefo rating, Gold Trusted Service award (2019, 2018)
Based in bright, modern offices just steps from the beach in Hove, East Sussex, we're a team of passionate cyclists, skiers and snowboarders and are one of the UK’s leading specialist tour operators of two successful (and growing!) travel brands: Freedom Treks and Ski Safari.
Freedom Treks offers over 170 different cycling holidays in 31 countries, attracting families, couples and singles of all ages and Ski Safari specialises in tailor-made ski holidays to North America, Asia, Scandinavia and Europe.
We are always keen to hear from like-minded people who can genuinely bring something to our company. Experience is of course welcome, particularly if that has been in the travel industry, but what's most important is your approach to work and your desire to contribute to and be part of the development and success of our company. If you're interested in joining us, please email a copy of your CV to Matt Pavitt, Managing Director, together with a covering letter explaining what you can add to our company.
Specific vacancies will be listed below when they arise, together with details on how to apply.
Please note, we do not employ overseas resort staff, all of our positions are in our UK office. No agencies, thank you.
Sales Consultant – Freedom Treks
Contract: Full time, Permanent
Company: Ski Safari Limited
Location: Hove, East Sussex
Start date: Immediate
We’re one of the UK’s leading independent specialist tour operators, in business since 1996. We have two successful and growing brands - Ski Safari specialises in tailor-made ski holidays to North America, Scandinavia, Asia and Europe and Freedom Treks offers guided and self-guided cycling holidays across Europe and Asia.
Based in modern warehouse offices in central Hove and just moments from the beach, our specialists provide tailor-made holiday packages direct to the customer, combining their first-hand resort knowledge and passion for travel with excellent advice and award winning service. Ski Safari was voted the UK's Best Ski Tour Operator for the last five years (2014 - 2019). Freedom Treks was awarded the feefo Gold Trusted Service award (2018).
About the job
We're looking for an experienced and dynamic sales consultant to join our established and expanding team, selling cycling holidays and making a real contribution to our business.
This role is highly varied and you will be involved throughout the customer journey from point of enquiry right through to booking and beyond, consistently delivering the highest levels of customer service at every stage.
Working towards sales targets, you will be talking to customers on the phone, by email and on live chat to establish their holiday requirements. You’ll then put together suggestions based on your knowledge of our programme and prepare tailored, informative quotations for the customer, before following up to answer any questions and secure the booking. Once confirmed, you’ll look after all aspects of the booking, including preparing documents, answering pre-departure questions and liaising with suppliers.
You will also be involved in keeping our website up to date, maintaining excellent supplier relationships and contributing to marketing output.
The ideal candidate will have previous experience in a sales role and in interest in cycling. You should have good general knowledge of the travel industry and be well travelled yourself. First-hand knowledge of some (or all!) of the destinations we feature in our programmes will be a distinct advantage for this role. Full training will be provided, including travel on our tours.
You're motivated by meeting targets, both your own and those of your team. You excel at delivering great customer service and have a positive attitude; you are incredibly organised and have an excellent eye for detail. A passion for travel is vital and, whilst you might not have first-hand knowledge of all our destinations, you’re keen - and willing - to learn.
- Sales experience
- Passionate about travel
- Excellent telephone manner and written communication skills
- Track record of delivering the highest levels of customer service
- Attention to detail
- Highly motivated and positive attitude
- Above all else, a willingness to learn about new products.
£20-24k per annum dependent on experience, plus generous company benefits including overseas travel to experience the products first-hand, a performance related annual bonus, Cycle to Work scheme, generous company pension and death in service insurance.
We have a fun and relaxed workplace, where you’ll be encouraged to challenge yourself and do things differently whilst working alongside a team of like-minded people. The social side to work is important to us and we have a busy calendar of events, making the most of our fantastic location by the sea.
Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday late shifts and 10 am-4 pm Saturday shifts.
How to apply
Please email your CV with a covering letter explaining what you would bring to our company and why you would be a good candidate for this position to Catherine Gray, Freedom Treks Manager, firstname.lastname@example.org
Closing date: 30th November 2019
NO AGENCIES PLEASE